How do I order by Mail?
If you would like to order by mail with a bank, U.S. Postal, or international money order made in U.S. dollars (NO personal checks or cash) and are a new customer, select “Print Form and send us a money order” on the next login page. If you are a returning customer, you will see a link to order by mail on your review order page. It's important that you go through our check out process so that you can see the shipping charges and any taxes that will be added to your order.

May I order by phone?
We are temporarily unable to take phone orders.

Why is nothing added to my cart, although I have clicked the “Add to Cart” button for a product?
Our site requires cookies to make a purchase like many other shopping sites online. It is most likely that your browser is not set to accept our cookies. Turning on cookies for your browser is very simple and easy. Click here for detailed instructions on how to turn on your browser’s cookies.

Are there extra costs for international customers?
International customers are responsible for all customs and import fees charged by your government. As these rules change all the time, it is important that you understand what fees you may have to pay if you purchase from the U.S.

How safe is my order?
We understand that security is critical to our shoppers. Find out more about the advanced security technology we use to encrypt and protect your information.

Who do I contact with further questions?
For questions about your orders, visit our FAQs area. If you're still stumped, please click here to email us a question and we'll do our best to reply as quickly as possible.