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*Does not apply to standees, a small number of heavy items that have a surcharge, charity items, or taxes. Offer may be withdrawn or modified at any time.
Please note that standard shipping may either be via UPS or USPS, so please use a shipping address that can receive both types of these deliveries.
Returns & Exchanges:
At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
You may return any new Blu-ray/DVD for any reason within 30 days for a refund. Blu-ray/DVD must be in its original, unopened factory shrink wrap to be accepted back for a refund. A damaged or defective title can only be replaced for the same item. Another title cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn, or washed and may also only be returned for exchange for another size and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESSES BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return MOD Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
Please return all other merchandise to:
WB ShopAttn: Returns459 Park AveSan Fernando, CA 91340
Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 23 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
The Best Collection for a Matrix Fan!!
It was a real bargain for the price and it came straight from Warner Bros.Feels like I got exactly what I paid for plus some :).The Blu-Ray is just stunning and it is...Read complete review
It was a real bargain for the price and it came straight from Warner Bros.Feels like I got exactly what I paid for plus some :).The Blu-Ray is just stunning and it is a must see for crazy movie buffs.This is the real way to relax,sit back and watch The Matrix.Plugged in Blu-Ray Style and thanks to the minds of The Wachowski Brothers without them this story wouldn't have even been possible.Not to mention the actors and all the development and production companys.If I left anyone else out thank you too.This movie collection set is just amazing!!!
Most Liked Negative Review
Beware: Revolution Disc does not play
Disappointed because Revolution disc doesn't play. I suspected they just mailed me back the same set of discs because the new disc still didn't work.
Reviewed by 23 customers
Displaying reviews 1-10
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I really like the matrix
from garden grove,California
About Me Movie Buff
Comments about Ultimate Matrix Collection, The (BD):
Very good movies!!!!
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
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from Miami, FL
Includes ALL available material about the making of the trilogy. Absolutely great!!!
Backordered, but when it arrived.....
By Sci-fi Dad
from San Bernardino, Ca
Product was outstanding....Love MATRIX and now have it on Blu-Ray....Excellent quality. Backordered but understandable seeing that this IS a great movie...am very, very happy with my purchase.
from cream ridge,n.j.
About Me Casual Viewer
great birthday gift
(2 of 3 customers found this review helpful)
By Disappointed in this reality
Bottom Line No, I would not recommend this to a friend
Must Have Matrix Collection, Awesome Pri
from Debary, Fl
In my opinion, one of the Greatest Science Fiction Stories to be told on Film!!!
A great classic enhanced to blu-ray pkg
from Thousand Oaks, CA
great value for a beautifully packaged blu-ray set.
By rich z
About Me Avid Moviegoer
all the extra stuff in this makes it more enjoyable.
(1 of 1 customers found this review helpful)
After paying for shipping,the DVDs arrived 3 weeks after the purchase. This is unacceptable. There are too many businesses that offer free shipping for me to have to wait 3 weeks for my purchase. You need to get your act together or you will lose many potential customers.
By j moviegoer
from apo england
About Me Audiophile, Collector, Movie Buff
Regardless if some say Reeves can't act or his one facial expression ruined it. I love this series.