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Returns & Exchanges:
At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size, and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn or washed, and may also only be returned for exchange for another size, and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return all Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return made on demand (MOD) Collection Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
All other Consumer Products will be returned to:
WB ShopAttn: Returns459 Park AveSan Fernando, CA 91340
Customer Service:Phone: 1-(888)-738-0118 8am-8pm EST Monday-Friday and 10am-6pm EST Saturday.
(based on 9 reviews)
of respondents would recommend this to a friend.
Reviewed by 9 customers
Displaying reviews 1-9
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Good material, not correct color
from Reno, NV
About Me Collector, Movie Buff
Comments about The Lord of the Rings Tree of Gondor Mouse Pad:
The background looks extremely black rather than blue. That makes it look a little worse, but the materials are very good.
Bottom Line Yes, I would recommend this to a friend
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from Mouseland, Florida USA
Substantial mousepad. Heavy and thick. Colors representative of what is shown on site and Tree of Gondor is detailed perfectly.
(0 of 1 customers found this review helpful)
NOT AS DEPICTED. BUY AT YOUR OWN RISK.
from Austin, TX
Purchasing this mouse pad for my father was a disappointing experience. It arrived missing the stars and crown in the design, which made it look simply like a tree .. emails with the Hobbit Shop inquiring why this happened were cryptic and maddening, and of course I had to return. Save yourself the time, incredibly deceptive to post an image unlike the object sold.
Bottom Line No, I would not recommend this to a friend
Wrong Design and Color
By Some guy that loves LOTR
from Gilroy, CA
About Me Lord of the Rings fan, Pc Enthusiast
The design does not match the image. It is lacking the stars and crown, and the tree is larger. The color is a darker blue too. This is very unfortunate since the whole point was for it to look like the Gondor insignia and the design is missing key features. As a huge fan of the lord of the rings, i am dissapointed. It would have been a good conversation starter if it looked more like the original design, but now people are going to see it as simply a tree as opposed to it being from the lord of the rings.The mousepad itself seems to be of satisfactory quality, but the main point was for it to be the Gondor insignia.
Still yet to receive.
About Me Collector
I have yet to receive it.
About Me Avid Reader, Movie Buff
Enjoy this mouse pad
By Jake the Hobbit
from Stillwater, MN
About Me Audiophile, Collector, Movie Buff
The product I received is similar to the actual tree design, but lacks the crown on top and the the white stars floating above. Unhappy with the turn out, but nothing to make a fuss about. Hopefully the next time you sell something, you make sure it's what the customer is buying.
Good Quality Product
from Newport News, VA
About Me Avid Reader, Lord Of The Rings Fanatic, Movie Buff
I use this for my computer desk and I absolutely love it! All my friends want one now. It looks great and it works very well.