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*Does not apply to standees, a small number of heavy items that have a surcharge, charity items, or taxes. Offer may be withdrawn or modified at any time.
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Returns & Exchanges:
At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
You may return any new Blu-ray/DVD for any reason within 30 days for a refund. Blu-ray/DVD must be in its original, unopened factory shrink wrap to be accepted back for a refund. A damaged or defective title can only be replaced for the same item. Another title cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn, or washed and may also only be returned for exchange for another size and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESSES BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return MOD Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
Please return all other merchandise to:
WB ShopAttn: Returns459 Park AveSan Fernando, CA 91340
Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 14 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
I expected nothing less than the best. While I loved the movie in the theater, watching it at home allows me to backtrack and re-watch scenes at will. Even better,...Read complete review
I expected nothing less than the best. While I loved the movie in the theater, watching it at home allows me to backtrack and re-watch scenes at will. Even better, the Gates of Erebor bookends are perfect on either end of my movie collection: All the LOTR movies, including extended box sets, and the first two in The Hobbit series. I can't wait to see what comes out with the final movie. :)
Most Liked Negative Review
Received broken :(
Reviewed by 14 customers
Displaying reviews 1-10
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(0 of 1 customers found this review helpful)
About Me Avid Moviegoer
Comments about The Hobbit: The Desolation of Smaug™ Limited Edition Collector's Gift Set (3D Blu-ray + Blu-ray + DVD +UltraViolet Combo Pack):
The book ends are my interesst but I won't by the movies till extented full set comes out. I hope they are available for the final product.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
A great tribute to Tolkien's Masterpiece
By Lady Malina
from Southern Illinois
About Me Movie Buff
Amazing movie. Extremely entertaining and full of adventure. A great tribute to J.R. Tolkien's masterpiece.
By Rita the Elf-Queen
from NYC NY
About Me Casual Viewer
DVD is great. I can't comment on blue-ray specialfeatures because I don't have a blue-ray player.
from New Haven, CT
Basically: I got it for the book ends. I like the cool bookends from Tolkien's world, if they had sold them separately I would have just gotten those. (Was disappointed I had missed the ones from fellowship.)The movie was overall better than I expected, but I'm a little more on the Tolkien purist side of the spectrum, so I got annoyed by some of the changes. The general audience member who doesn't care about the books will love it.
The Hobbit: The Desolation of Smaug Gift
from Dallas, GA
About Me Collector, Movie Buff
I bought two sets as a collector item. I do not plan to open them. I have two sets of the Lord of the Rings gift sets from all three movies. The Hobbit beats LOR for weight, two sets are about 13 pounds.The only BAD thing about this item is there was NO collector set from the first Hobbit movie. Very bad on WB's part. I e-mailed WB and the reply was no collector set planned for the first movie. Very BAD on WB's part. I HOPE there will be a collectors set for the third movie.I'm still glad that I bought the two sets.One more thing--Owning the movie and using my 3D blu-ray player is a whole lot better than VUDU for sound quality.
Perfect on the second try
from fargo, nd
This is an amazing collector's edition of DoS. The bookends are gorgeous, fairly sizable and beautifully detailed, and hefty enough that they work well if you want to actually use them for their intended purpose. While I will probably replace the discs once the extended edition comes out, I couldn't resist getting this for the bookends!
(1 of 3 customers found this review helpful)
Good film, cool bookends, a few issues
from So Cal.
About Me Avid Reader, Collector, Movie Buff
The Tolkien films always come with a lot of good extras and this is no exception. The added bonus of the cool Dwarf bookends made this option the 'must have' of the various versions available of the theatrical edition of The Hobbit: Desolation of Smaug.
Bottom Line No, I would not recommend this to a friend
(3 of 3 customers found this review helpful)
Excellent Collectors Edition
By Chris of Hobbiton
from Sparks, NV
Given as a gift... went to purchase another one a few weeks later and were all sold out... Glad I got one when they were still available!
(2 of 2 customers found this review helpful)
Love the set I bought. I am very happy with my product. Would suggest it to others.
(2 of 3 customers found this review helpful)
By Pat M
from New Jersey