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At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size, and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn or washed, and may also only be returned for exchange for another size, and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
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Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 20 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
The movie itself is wonderful!
I love the movie, despite the changes from the book (the book will always be better). I thought it was very well done. Peter Jackson & co. are amazing filmmakers. I...Read complete review
I love the movie, despite the changes from the book (the book will always be better). I thought it was very well done. Peter Jackson & co. are amazing filmmakers. I have nothing bad to say about the film itself. My only complaint is this: while a download code does come with the movie (so you can get a truly digital version), it is NOT compatible with iTunes. I don't know how many people use iTunes, but I'm going to guess it's a fair number of people. It's disappointing that I had to go to a completely new (for me) website to create an account to get my download, & that it's not actually a true download, because my digital copy doesn't live locally on my computer, but instead lives in my brand new Flixster account. I understand that Apple & the powers that be at New Line, etc. may have to work out a deal... but I wish they'd do it already, so I can view the movie that I bought in the way that I want to view it. This, of course, has nothing to do with Hobbitshop.com, who were absolutely perfect in all aspects of the transaction! :-D
Most Liked Negative Review
This does not contain the dvd.
I pre-ordered this and recieved it in the mail yesterday. The product photo here shows Blu-Ray + DVD + Ultraviolet. The inclusion of the DVD is why I chose to buy this version instead...Read complete review
I pre-ordered this and recieved it in the mail yesterday. The product photo here shows Blu-Ray + DVD + Ultraviolet. The inclusion of the DVD is why I chose to buy this version instead of others. What I was sent is the standard Blu-Ray + Ultraviolet, no DVD. Based on the version I was sent not being listed on the website anywhere, I have to assume the product photo is an error.
Reviewed by 20 customers
Displaying reviews 1-10
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from Connersville, Indiana
About Me Movie Buff
Comments about The Hobbit: An Unexpected Journey Extended Edition (Blu-ray):
great service and delivery
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
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(0 of 2 customers found this review helpful)
They never delivered it so I don't know
from Reston, VA
About Me Casual Viewer
No idea. They never shipped it.
Bottom Line No, I would not recommend this to a friend
(2 of 2 customers found this review helpful)
from New Jersey
No product delivered
from Petaluma, CA
About Me Avid Moviegoer
I ordered this product 2-3 weeks before Christmas along with 2 other items. I called a little over a week before Christmas about the blu ray after the other products arrived and was told it would ship the next day. 2 days later I got an email saying I only got a refund and so I called in to find out what was going on and was told less than a week before Christmas that my item wasn't coming that I had ordered as a gift for someone.
from Tampa, FL
This is perfect.
from Fredericksburg, VA
Worth the extra money if you like in depth special features.
A great film
I saw this film 2x in the theatre.The 1st time was with my wife in 2-D and the 2nd was with a friend in High Frame Rate 3-D.Both times I thought that the film was good but not quite up to the LOTR trilogy and my biggest gripe was with the over usage of CGI.I don't know if they fixed some of the visual effects for the Blu-ray release but it looks A Lot better on the small screen.Also if you have the Extended cut LOTR trilogy ob Blu-ray the packaging is simular to those films.Bottom line...if you liked The Hobbit then you'll enjoy this version a whole lot more.
Buy this! It's more then worth it.
from Columbia Mo.
Thank you Peter Jackson. I never want to leave your Middle Earth. Thank you for sharing your world with us.
from San Diego, CA
Loved the additional scenes! Wish they had been in the theatrical version but exciting to finally see them.
(0 of 3 customers found this review helpful)
from Portland, OR
I loved this movie and wanted to see the extended version which was totally worth it but three weeks to wait was way to long. I was so upset with the wait time that I went out to Walmart and bought it and this copy is a gift.