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At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
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Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return MOD Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
Please return all other merchandise to:
WB ShopAttn: Returns459 Park AveSan Fernando, CA 91340
Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 20 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
I started to use this pen at the beginning of my school year and quickly realized it was extremley heavy. I tried to get over that, but when I started to use it on...Read complete review
I started to use this pen at the beginning of my school year and quickly realized it was extremley heavy. I tried to get over that, but when I started to use it on tests and set it down, it made a very loud, disturbing noise. I stopped uding it in class, but use it for writing notes and such. I've had this pen for over a year, and the green paint towards the bottom and up the side has rubbed off. The snake is rather dangerous. The tongue of the snake is very sharp, and will draw blood, (found out due to expeirence.) I would not reccomend this to people 13 and under. The only thing I like about it is the detail of the scales along the base of the pen, and the snake that coils at the top, besides it's tongue. I would say buy this only if you are collecting, and not intending to use it.
Most Liked Negative Review
Refill with Penatia Model# 8004-4
Finally found a refill that will work: Penatia 8004-4 "size-it" black medium ink ball point pen refill. Like others on this site, I tried calling customer service, who...Read complete review
Finally found a refill that will work: Penatia 8004-4 "size-it" black medium ink ball point pen refill. Like others on this site, I tried calling customer service, who were not only unhelpful but actually got rude about it.
Reviewed by 20 customers
Displaying reviews 1-10
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I will definetly shop here again!!
from Sulphur Springs, Texas
About Me Parent of Two or More Children, Stay at Home Parent
Comments about Slytherin House Pen by Noble Collection:
Gift for my daughter!! She will love it!!
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
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I would buy this again! My daughter is a HUGE fan!!
It's great!! My daughter is going to love it!!
(2 of 2 customers found this review helpful)
from Cumming, GA
(1 of 1 customers found this review helpful)
About Me First Time Parent
I have tried for over a year to find refills for this pen, even wrote to this site (no response). Very disappointed>the description should indicate no refills for ink available. My high school son loves and used the pen....now cannot...no ink!
Bottom Line No, I would not recommend this to a friend
Beautiful, but definitely heavy
from Orlando, FL
About Me Education Oriented, Student
Beautiful pen, very cool collector's item, but a bit on the heavy side on the back end due to the token. Feels unbalanced when you write with it.
By Mama J
from Dayton, OH
About Me Education Oriented, Interested Parent
This was a gift for my teenage son (college student). I had previously purchased the sorting hat display and the Griffindor pen. The Slytherin pen looks fantastic in the display. My son is quite happy with his gift.
Every Slytherin should have one!
By Vgood Witch
About Me Accidental Collector
I'm not a collector but... i've gradually aquired quite a lot of HP related items, so i Had to get this pen! looks good in its box, which is lucky, because when i put it in a wooden pen holder the whole thing fell over. Its so top heavy! I wouldn't dream of trying to write with it for any length of time. Thats OK though, didn't buy it to use it and wear it out. I got it to love forever. As a souvenir its sturdy, yet elegant. it has no top on but this pen doesn't need one. Nothing tops Slytherin!
(0 of 1 customers found this review helpful)
It is terrifying
from Rio de Janeiro, RJ
About Me Collector
People get curious about it.
Worthy of a Slytherin
By Glorias, Slytherin 5th Year
from Beaverton, OR
About Me Collector, Slytherin
This pen was a gift to myself after being sorted into Slytherin on Pottermore. I was not disappointed. The Weight and flow of the pen is lovely. And I got it on sale! I have yet to be let down by anything I've ordered from WB. Thank you!! Please keep merchandise coming. Harry Potter will never die!
I bought this at the Harry Potter Exhibition so I got a chance to look at it in person before buying it. I absolutely love it! It is beautiful. They only downside is perhaps that it is a little heavy and seems a little delicate. I wouldn't recommend this for children but it's great for everyone else!