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*Does not apply to standees, a small number of heavy items that have a surcharge, charity items, or taxes. Offer may be withdrawn or modified at any time.
Please note that standard shipping may either be via UPS or USPS, so please use a shipping address that can receive both types of these deliveries.
Returns & Exchanges:
At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
You may return any new Blu-ray/DVD for any reason within 30 days for a refund. Blu-ray/DVD must be in its original, unopened factory shrink wrap to be accepted back for a refund. A damaged or defective title can only be replaced for the same item. Another title cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn, or washed and may also only be returned for exchange for another size and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESSES BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return MOD Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
Please return all other merchandise to:
WB ShopAttn: Returns459 Park AveSan Fernando, CA 91340
Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 59 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
I've been waiting 50 years!
I have a very special interest in this series. About fifty years ago, I read the original book to my two young sons,who now are in their middle fifties. We read it...Read complete review
I have a very special interest in this series. About fifty years ago, I read the original book to my two young sons,who now are in their middle fifties. We read it together, even though they couldn't read. But when I came to a name, they both yelled out loud. . . "GANDALF", "Smaug" A GREAT TIME IN MY LIFE.
Most Liked Negative Review
Disc is wrong displays no no music
The movie itself is incredible and amazing! However, my blu-ray disc is not. The title menu music cuts out after two loops and does not resume when the film ends. The trailer titles...Read complete review
The movie itself is incredible and amazing! However, my blu-ray disc is not. The title menu music cuts out after two loops and does not resume when the film ends. The trailer titles in the bonus features all say "Trailer 3". The title menu is really what bugs me though, as I love having it play while getting snacks, blankets, and beverages ready. The movie is so good that I can't part from it despite these faults.
Reviewed by 59 customers
Displaying reviews 1-10
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(2 of 2 customers found this review helpful)
By Jim the Runn
About Me Casual Viewer
Comments about The Hobbit: An Unexpected Journey (Blu-ray):
This was a good value. A fun movie.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
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A good addition to the Tolkien movies
from Tempe, AZ
I enjoy the Tolkien universe and thus I enjoyed the movie. Some complaints I've heard from others is that the movie is too long. Personally I find the movie as sort of a portal to another place, regardless of whether something exciting is happening or not, by merit of it being in this other place it's entertaining.
from Hartford, WI
About Me Movie Buff
Watched it before I saw "Desolation of Smaug"
Great price, great movie
from Wilmington, NC
About Me Avid Moviegoer
Got the Blu-Ray combo package with DVD and digital version for a great price and with free shipping. The Hobbit has become a family favorite and we've since watched it a couple of times since receiving it. Having the digital version is a huge bonus since I've been able to stream and download it onto my tablet.I have family that's not so high on the LOTR trilogy, but they've become a hobbit convert. While the director is still the same, tonally The Hobbit is just a different film. We've come to look forward to watching it during the holidays in theaters now. Can't wait for the third installment!
I would buy this product again and again
from MINOT, ND
Enjoyment in a easy to follow movie.
Good for a family movie night.
from Tampa, FL
It was a great movie and I loved it
from dallas tx
great deal on a combo pak
(1 of 1 customers found this review helpful)
great price for the combo