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At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package, to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size, and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn or washed, and may also only be returned for exchange for another size, and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
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If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return all Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
Please return made on demand (MOD) Collection Blu-ray/DVD to:
WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
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Customer Service:Phone: 1-(888)-738-0118 8am-8pm EST Monday-Friday and 10am-6pm EST Saturday.
(based on 115 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
The Good and the Bad
So, I got the blanket within 2 days of ordering it (but then again it shipped from my own state and from a city 20 minutes away). The blanket is beautiful and has...Read complete review
So, I got the blanket within 2 days of ordering it (but then again it shipped from my own state and from a city 20 minutes away). The blanket is beautiful and has a unique flare to it. However, like many have said before it is shiny! I don't mind, I think it looks good, but the picture on the website and the description should say it's 'METALLIC' just like the tag attached to the blanket. The gold string is metallic in nature and is concentrated heavily at the top and bottom of the blanket. Yes, the blanket doesn't smell the greatest, but it's what you would expect from a tapestry...it's kind of a carpet smell. I haven't washed it yet, but if I do it'll be on the gentle cycle and it will be hung up to dry. It is SOFT, not as soft as fleece or plush fabric, for a tapestry or throw it's actually nice. I was so skeptical about buying this from all the bad reviews, but I'm glad I ended up ordering it. Just a side note, it is made in the United States!
Most Liked Negative Review
Gorgeous, but SHRINKS!
My boyfriend bought this for me for Christmas. It was large and would have made a lovely throw if I hadn't of washed it. I washed it on cold alone and dried it on...Read complete review
My boyfriend bought this for me for Christmas. It was large and would have made a lovely throw if I hadn't of washed it. I washed it on cold alone and dried it on low heat. Still, it shrunk about a foot all away around and would only make a good blanket for a child now. The material is thick, but even after washing it stayed rather itchy. Rather than yarn, it's an odd synthetic type material, I think. It will catch very easily and already a few threads have pulled loose. The side fringe bunched up after washing as the whole blanket kinda did the same. We tried pulling it to stretch it back out, but it didn't work. The colors are a bit different than the picture, but not in a bad way. It makes a wonderful wall tapestry and looks amazing hanging up, and if you buy it that's what I would recommend. If it didn't looks so good on my wall I would have definitely returned it because of the shrinkage.
Reviewed by 115 customers
Displaying reviews 1-10
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Not even the right colors
from Kansas City
About Me Midrange Shopper
Comments about Exclusive Hogwarts Crest Tapestry Throw:
The blanket doesn't even have the correct colors of the crest. Please look elsewhere for a quality hogwarts blanket
Bottom Line No, I would not recommend this to a friend
Was this review helpful? Yes / No
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Really great for display
About Me Budget Shopper
I loved this tapestry! I never used it as a blanket because it always rather looked uncomfortable, but the main reason I bought it was for display. You'd be happy to hear that it looks absolutely lovely on display. It really brings together my Harry Potter collection.
Bottom Line Yes, I would recommend this to a friend
It's kind of cheap looking. Not the quality I expected.
Will probably return it.
I absolutely love my throw!
from Baltimore, MD
Wonderful throw that looks so nice over the back of my sofa! Heavier than I expected and it sits where it does so I can crawl under it comfortably!
(2 of 2 customers found this review helpful)
Lovely, just lovely :D
from Ontario, Canada
the throw is beautiful with great detail, but because it's so loosely woven it snags easily (on nails, belts, anything that can catch on it) if used as a blanket. I fixed that by hanging it on the wall above my bed. it makes for a great decoration :) <3
Pretty, But Dry Clean Only
By Husband of HP Fan
from San Antonio, TX
Bought this throw for my wife as a Christmas gift. She really liked it, BUT it is dry clean only (maybe because of the metallic threads in it?). As a result, she almost never uses it because she is worried about getting it dirty. It would actually make a good wall hanging, but we have not had the time to figure if there is a good way to hang it. So it has sat folded up since the holidays.
from Jacksonville, FL
It's a little pricey, but I don't regret purchasing. It's a light blanket but it's still pretty warm. I've already gotten compliments from people who have seen it. I don't remember if the product was described in such a way, but it's threaded with metallic thread. It could easily have been a movie prop.
(1 of 1 customers found this review helpful)
My son loves it!
Metallic threads running through it that don't show well in the pics. Haven't had to clean it yet so can't comment on that. Not the warmest of blankets but still cozy.
Fit for a prince!
By kvb the muggle
from Orlando, FL
A gift for my brother who is a huge Harry Potter fan. Very beautiful design - I was initially looking for a fleece blanket but thought he would like this when I saw it - and I was correct - he loved it!!!
By Mrs. Reaper2278
from Knoxville, TN
Very attractive tapestry that would be best used as wall decor vs. blanket. I purchased this as a blanket for my daughter. The quality is good but it is dry clean only and sort of scratchy. We decided to use on her bed instead. Good purchase for the room of any HP fan