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Please note that ground shipping may either be via UPS or USPS, so please use a shipping address that can receive both types of these deliveries.
Returns & Exchanges:
At WBshop.com, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund or a store credit. The item must be in the original, unopened package, to be accepted back for a refund or a store credit.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size, and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn or washed, and may also only be returned for exchange for another size, and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WBSHOP.COM CAN BE RETURNED TO THE FOLLOWING ADDRESS BELOW. WE CANNOT ACCEPT ANY WARNER BROS. MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Return To: WBshop.com Attn: RETURNS 1000 Austin CourtHowell, MI 48843
Customer Service:Phone: 1-(866)-373-4389 8am-8pm EST Monday-Friday and 9am-6pm EST Saturdays.
(based on 11 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
What house are you in?
This is for my daughters Halloween costume and she loves it. It is different than the ones sold at Universal but great for the price.
Most Liked Negative Review
Ok for the money
The hood had a weird shape, don't recall the robes in the movie having the odd looking hood. Plus the "maroon" color in the fake lining of robe was more puplish co...Read complete review
The hood had a weird shape, don't recall the robes in the movie having the odd looking hood. Plus the "maroon" color in the fake lining of robe was more puplish color. Don't order this for a youth who is younger than 12. We need to hem the one we got for our son who is 5'1. It's about 2 inches too long but would rather it be longer than too short. Griffindor patch is cool but it just seems too simply made for the price paid. Would recommend for the "true" HP fan!
Reviewed by 11 customers
Displaying reviews 1-10
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Oh! Not Again!
By Ex-Harry Potter Fan
from New York, NY
About Me Collector
Comments about Gryffindor Adult Robe:
I received a replacement order for one that was previously damaged. To my great disappointment, the second robe arrived with unhemmed, unfinished sleeves. Please be sure that your supplier/ manufacturer checks their products before sending them to your customers. I am less likely to order from you ever again! My last order history totals are well over $1,000.00.
Bottom Line No, I would not recommend this to a friend
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This was a nicer robe than most. I was a little disappointed the sleeves weren't finished (hemmed). For what you spend it should be a little nicer. Overall, it served it's purpose for Halloween. Go Gryffindors :)
from Rockwood, TN
About Me Avid Reader
Disappointed that the facing wasn't sewn down and as a result rolled terribly. I know it's not an expensive costume but it wasn't cheap either. Black fabric was good quality, facing (the red) was too thin and didn't have good body/hand and drooped terribly especially since it wasn't sewn down. I sewed it down myself on my sewing machine and it wasn't hard nor did it take a long time. You could have too. Still makes a great costume with my edits.
Bottom Line Yes, I would recommend this to a friend
Quality is a real problem
from Dickerson MD
I bought this for my granddaughter....and in the process of shortening it discovered how badly it is made....fabric caught up where it shouldn't be, uneven edges, sloppy construction. It would almost have been easier to have made it from scratch.
from Davenport, FL
About Me Avid Reader, Collector, Movie Buff
(0 of 1 customers found this review helpful)
from New Zealand
Awesome robes thanks
(0 of 6 customers found this review helpful)
Products just for US?
I was wondering if I could get a Harry Potter Gryffindor Robe in Mexico. Is there an specific place were Warner sells their products? Please Tell me were, I really want to buy it now.
(0 of 3 customers found this review helpful)
How does it fit I have not yet ordered one but i am thinking about getting one for a 13 year old girl who is like a size 14 do you think she would fit it
(1 of 1 customers found this review helpful)
By HP Fan
from Emporia, KS
The person who this was bought for was very happy with it but I believe it is too expensive for the quality