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Returns & Exchanges:
At WB Shop, our goal is your complete satisfaction. You may return any new item for any reason within 30 days for a refund. The item must be in the original, unopened package to be accepted back for a refund.
If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
You may return any new Blu-ray/DVD for any reason within 30 days for a refund. Blu-ray/DVD must be in its original, unopened factory shrink wrap to be accepted back for a refund. A damaged or defective title can only be replaced for the same item. Another title cannot be substituted in place of a damaged or defective item.
Undergarments: Opened packages of undergarments may only be returned for exchange to another size and not for a refund. Undergarments that do not come in packages must have the original hangtag attached to them, not be worn, or washed and may also only be returned for exchange for another size and not for a refund. We will discard any returned items and send a replacement size, if available. If we are unable to exchange for your selected size, we will then refund your purchase completely.
Earrings and Body Jewelry: These items are non-returnable. If your order of either earrings or body jewelry, or both, is received damaged or defective, we will exchange it and then ship you out a replacement item.
Halloween Costumes and Halloween Accessories: These items must be returned within 30 days of the shipping date, or postmarked by October 31st of the year of purchase, whichever comes first. The items must include the original packaging and the costumes cannot be worn or washed.
How to Return an Item:
If an item is damaged, defective, or incorrect, contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return and if you would like a refund or an exchange.
You will be responsible for the cost of shipping an item back to us. We recommend using carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
PLEASE NOTE: ONLY MERCHANDISE PURCHASED DIRECTLY FROM WB SHOP CAN BE RETURNED TO THE FOLLOWING ADDRESSES BELOW. WE CANNOT ACCEPT ANY MERCHANDISE (INCLUDING BLU-RAY DISCS and DVDS) PURCHASED AT ANY OTHER RETAILERS.
Please return Blu-ray/DVD to:
WB ShopAttn: Returns300 Omicron CtShepherdsville, KY 40165
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WB ShopAttn: Returns901 Bilter Rd.Aurora, IL 60502
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Call us: 866-373-4389Hours: Monday - Friday 8am - 8pm EST & Saturday 10am - 6pm EST
(based on 20 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Just one word - beautiful!!
I have been a "Friends" fan since the beginning. I was thrilled when I read it was coming out in Blu Ray. The extras are wonderful and I can enjoy those wonderful...Read complete review
I have been a "Friends" fan since the beginning. I was thrilled when I read it was coming out in Blu Ray. The extras are wonderful and I can enjoy those wonderful characters anytime I want - over and over.
Most Liked Negative Review
Not extended episodes like DVD set...
I love the TV show FRIENDS. I own the DVD box set and watch it all the time. I can't even tell you how many times I have watched the 10 seasons all the...Read complete review
I love the TV show FRIENDS. I own the DVD box set and watch it all the time. I can't even tell you how many times I have watched the 10 seasons all the way through. I have been waiting for Friends to come out on blu-ray for years, so when I heard it was finally here I immediately went to purchase it. These episodes are the cut, made-for-tv episodes not the extended versions like in the DVD box set. I can't even watch it because I notice cuts and missing scenes and jokes in every episode. I am extremely disappointed. What will it take for this to be re-released with the full episodes?!?!
Reviewed by 20 customers
Displaying reviews 1-10
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This is the TV edition... missing too much!
from Lawrenceburg, KY
About Me Movie Buff
Comments about Friends: The Complete Series (Blu-ray):
My wife and I are Friends Fans to the extreme!! We have been waiting forever for this to hit Bluray and we were absolutely crushed that this was not the same edition as the DVD set. We do not want to even watch this because there is so much missing from this. The sad thing is we gave our DVD set to someone before we started watching and now we cannot even watch those! When is WB going to release the non TV edition of Friends that most everyone loves? I see why many retailers are selling this set at a huge discount!
Bottom Line No, I would not recommend this to a friend
Was this review helpful? Yes / No
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They are in Latin and Spanish audio subtutulos are Spanish L
They are in Latin and Spanish audio subtutulos are Spanish Latin
(1 of 1 customers found this review helpful)
Put back the way it was in DVD
About Me Collector
How could you release Friends in widescreen? and cut out the extras? Think God I only got the first season on Blu-ray and I didn't sell my DVD's I sold my Blu-ray to a used video store.
NOT The Complete Series Collection
By Jose Diaz
from Alexandria, VA
My wife gave this to me as a Birthday gift, as I am a huge fan of the show. Immediately boycotted and returned to the store. The episodes are NOT the complete episodes like they were in the DVD set. It's unfortunate, as I've been looking to replace my scratched, tired, and overplayed DVD's. Hopefully WB listens to us, customers, and releases full version blurays.
(0 of 1 customers found this review helpful)
from BG Bulgaria
BG Bulgarian sub's ?
Bottom Line Yes, I would recommend this to a friend
from Renselaer, NY
This is a great item for any Friends fan, and a fantastic PRICE!Exquisite Packaging, great companion booklet with lots of trivia. The transfers to HD are very good, however don't toss out your standard DVD set just yet. These are labeled as 'Original NBC Episodes' therefore the fist thing you notice in the very first 5 min of the Pilot is that there is content cut out of the originally aired shows that was added back when the DVD set was released. So although you do get the supersized shows that were cut from the DVD set, anyone who has seen these as much as I have and know the dialogue by heart will notice things different. But that aside it's a great item and if you love Friends, you will love this!
(6 of 7 customers found this review helpful)
Bonus features are not a trade off!
from Santa Clarita, CA
While the new bonus features seem worthwhile, they are not a compensation for the actual shows. This is one of the WBs best TV shows ever and deserves to be treated as such. If you own the DVDs like I do, then you really appreciate those extended cuts. To not include every episode as they are on the DVDs and their bonus features (plus the new ones) shows how little WB cares about customer satisfaction. Blu ray disks have more room than consumers are led to believe. There is TONS of space on a blu ray. So what gives? And bad transfers on certain scenes, really? How is this still happening with this format? Enough already. Either get it right or don't offer it. I'll keep my DVDs, thank you.
(13 of 14 customers found this review helpful)
Soo disappointed and sad!
from Wilmington, NC
I LOVE this show and was soo excited when I heard that it was coming out on Blu Ray! I already have the DVD set and was willing to pay the money all over again for the Blu Ray set no problem!! The Blu Ray episodes are abbreviated compared to the DVD episodes and it is just NOT the same! Such a disappointment.
(3 of 3 customers found this review helpful)
By sharon the red
from Hazleton, Pa.
(12 of 13 customers found this review helpful)
Not worth the money!
By Thom in ID
from Emmett, ID
About Me Avid Moviegoer
Why release the syndicated version when the expanded versions are out on dvd? the conversion was poorly done except for the WB logo. Scenes are fuzzy and out of focus. So not worth the money i spent out of my christmas bonus! will not recomend and wish i could return this item. Already returned it one time when the dvd sleves fell apart!!