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Do you have a question regarding Digital Products? To find a quick answer to your question, read through our FAQs below.
Q: What are the Minimum System Requirements?
Q:What is DivX, and how do I install it?
The DivX format was developed to enable users to play and create high-quality videos in a fast and convenient way, while still maintaining the best quality possible. The DivX® codec is currently the most popular MPEG-4 based codec because of its quality, speed and efficiency as well as the wide range of DVD players that support the DivX® format. You can download the DivX media player here.
Q:How do I download a DivX movie for the first time?
Q:What is the CinemaNow Media Manager?
This free new software will improve our service and your experience on the website. Benefits include: Faster, more reliable downloads Progressive downloading lets you watch your video in as little as 30 seconds Control your download order with ""drag and drop"" queuing Integrated CinemaNow Burn to DVD Software makes Downloadable DVDs easy to manage Auto Notification lets you know when your video has arrived so you can minimize the application. Easily manage and playback videos with just one click. As always we are looking for ways to provide you with the optimal video downloading experience and our new Media Manager is just the next step. Download the Media Manager today and start building your video library.
Q:How Do I Install the Media Manager?
To install the Media Manager start by click here or paste this link into a new browser window: http://www.cinemanow.com/MediaManagerInstall.aspx From the installation page click Install Now You will see a pop-up that asks if you want to ""Run"" the software. Click Run Depending on your security settings this pop-up may ask if you want to ""open"" the application instead. Choose Open if this is the case. Next an Install Sheild Wizard will load. Follow the steps in the Install Shield until it is complete. Go to CinemaNow or any of our sister sites and choose a video to rent or buy. Once you have completed the purchase process you will be able to manage your video from the Media Manager. The media manager should launch immediately when you click the ""download now"" button from the website, but if it does not, simply go to your desktop or your list of ""all programs"" and double click on the CinemaNow logo to launch the Media Manager. You will be able to watch your video, build a download queue, and receive notifications from CinemaNow when your download has completed. If you have purchase a Burn to DVD title you will not need any additional software to complete the DVD conversion process, the Media Manager will do that for you.
Q:How do I install Active X controls if I have Windows XP Service Pack 2?
If you're having a problem getting the window for the download to initialize you may have to install a couple of Active X controls due to the fact that you have a computer with Microsoft's Service Pack 2 on your computer. This will take a couple of minutes, however, you should only have to do this one time, and it will apply to all future downloads from any of our sites. You will want to click OK to this first warning. Notice that the information bar above (between the URL address and the title of the video you are attempting to download) shows that you need an Active X control. After you click OK please click in the white portion of the information bar which says ""click here to install."" The system should then prompt you to install the following 4 controls: Download Control 3, Download Control v3.4, Service Pack for Visual Basic 6.0, and Windows Media Player 10 control. We recommend that if you do get this notification (and if you have Service Pack 2 on your computer) that you upgrade your media player to Windows Media Player version 10 (if you do not already have WMP 10 on your computer) as from our experience it functions better than prior versions of the player. You can do this for free at Microsoft by clicking the following link: http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
Q:What is Active X?
Active X is a set of platform independent technologies developed by Microsoft that enable software components to interact with one another in a networked environment, like the Internet. In addition to adding functionality within the browser (for example, by enabling Microsoft Word to be opened in a browser) Active X components can be exploited by malicious mobile code.
Q:How do I download a video?
Downloading Rent Videos: Select the video you would like to watch by clicking on the cover art for that video. To the right of the cover art you should now see a list of the file versions available and a button which says RENT. Downloading Buy Videos Select the video you would like to watch by clicking on the cover art for that video. To the right of the cover art you will see information displayed about the size of the file you are purchasing and a button which says BUY. After you pay for your video(s) you will be taken to ""My Videos."" If you do not have the CinemaNow Media Manager installed you will be prompted to install it. This should only take a couple of minutes. If you would like to install the Media Manager now simply click here. If you have the Media Manager installed, select which PC you would like to download to under the “watch it on” section. When you click ""Download"" under the “Download it” column, the Media Manager will launch from the desktop of that PC and begin downloading the video. If you do not see the Media Manager, close your browser and it should appear behind the window. If you elect to download to another PC, you will see the download progress update within the “my videos” page. With our progressive download feature, you should be able to begin watching your download in about 30-45 seconds depending on the speed of your Internet connection and the length of the video you are downloading. Remember that your viewing period will begin counting down after the first time you begin to watch the video, not from the time you choose to download.
Q:Can I Watch Videos Using a Macintosh?
Yes – DivX Player videos are compatible with both Windows and Mac-based machines.
Q:Can I watch videos if my computer runs with Linux?
At this time our content is currently only available for Windows and Mac users. We are sorry for the inconvenience.
Q:Can I Burn a Video to a DVD?
Yes – the download to own option had an unlimited viewing period and may be burned to disc. However, you can burn copies of rental titles to DVD for storage purposes only. Windows Media Player 10 sometimes does not allow burned copies of protected files, so you may get an error when using WMP 10 to burn the storage only copy of a title to DVD. Please contact Microsoft to help troubleshoot this problem. If you do use another program to copy your video file to a CD or DVD, the same rules apply with regards to playback. Currently you will only be able to play the file back on the computer where you originally made the purchase (where the license is stored). If you have any further questions or concerns please take a look at our FAQ's regarding Licensing. For titles which are allowed to be Burned to DVD and played back in a DVD player, you must purchase a Qflix DVD burner by Dell. This DVD burner comes with a special application that allows you to burn select titles to a DVD that is viewable on your TV.
Q:Downloading with Windows XP
When using Windows XP you must be logged into a user account on your computer which has administrator permissions for downloads from this site to function properly. If you do not have administrator access, you may experience problems viewing videos you have purchased.
Q:How Much Space Do I Need to Download?
We recommend that you have at least 800 Megs of available space for a feature-length (90 minutes) rental video download which has been encoded at 700K. If the file is larger, like our 1500K Buy (and many Rental) videos you will need more space, we recommend 1.6 Gigs of free space. If you have chosen a Burn to DVD video, you must have at least 6GB of free hard drive space before you can begin the convert process. For all downloaded content you will first need to install the CinemaNow Media Manager.
Q:Where Can I Find Titles I Have Purchased or Rented?
Titles you have purchased can be found in My Videos on the web or in your Media Manager Desktop Application. Don't have the Media Manager Application installed yet? Install Now. My Videos: Download It All purchased downloads will remain in My Vidoes indefinitely under the heading ""Download It."" We do recommend downloading your video soon after purchase, but your video will be accessible here as well. Once you have fully downloaded a video you will see a “re download” button under the “download it” section. These videos can also be accessed directly from your Media Manager Desktop Application on the PC that you downloaded it onto. If you deleted the file or want to download it to a different PC, select which PC under the “watch in on” tab and click on the “re download” button. If at any time you would like to access your download directly, go to C:\Documents and Settings\All Users\Documents\My Videos. This is the default location for all videos downloaded to the Media Manager Desktop Application. If you changed this path upon installation of the Media Manager Application, your video files can be found in whichever folder you selected at that time.
Q:How Do I Sync Videos to My Portable Media Center (PMC)?
Sync directly from the Windows Media Player 11 1. Open the Windows Media Player 11 2. Click the Library tab on the top of the Windows Media Player 11 3. From the left hand file menu select All Video » then select Purchased Videos » and then select Cinemanow, Inc. folder. 4. To the right of the folders will be a list of all available PMC content. 5. Right click on the movie/content you would like to sync 6. From the right click menu select ""Add to Sync List"" option 7. Select the Sync tab located on the top of the player 8. Click green Start Sync button located on the top left side of the Windows Media Player. Drag and drop files into Windows Media Player 11 1. Open Windows Media Player 11 2. Select the Sync tab on the top bar of the Windows Media Player 11. 3. Locate the file on your hard drive 4. Drag file from your hard drive into the Windows Media Player 11 sync list. 5. Click the green Start Sync button located on the top left side of the Windows Media Player 11.
Q:How Can I use my Wireless Internet Connection?
Yes - but a word of warning: Files from our site are very large. Please remember that downloading or streaming over a wireless connection to the Internet can cause the movie to not view properly. Unfortunately, if any part of the file packet is dropped, it will cause the entire video file to be corrupted. We recommend that in order to complete the download on a consistent basis, that you plug into the connection on your wall.
Q:Why Do I Need a License to Watch a Video?
We use licenses to protect our content. This allows us to offer legal downloads of content you want to watch. Our content is protected by Microsoft's DRM Solution (Digital Rights Management). For more information on this solution please Click Here . Part of DRM is license delivery. A license must be successfully delivered to your computer's hard drive in order for playback of the video you have rented or purchased to work properly. Most of this is done ""behind the scenes"" so that you do not notice that your computer is acquiring, and validating licenses for you to watch your content.
Q:Can I play my videos on multiple PCs?
Yes - for most Buy videos, wbshop.com allows you to play your video file on more than one computer or a specific set of compatible devices. To see if a video is able to be watched on multiple PCs just check the title details page just to the right of the cover art for that title. The Plays on 3 devices is not available for Rent videos. Available titles will have a ""Plays on 3 Devices"" graphic listed on the main page for that video. With our remote queuing feature, you can buy a title on one PC and then download it to any other computer you have set up with the media manager. Every time you download to a new machine you will use up one of your licenses. To Play a Purchased (Buy Videos Tab) Title on an Additional PC: Download the media manager software to all of your PC’s. Purchase your video. Choose the PC you would like to download your video to from the drop down box in the “Watch it on” tab. Click “download” from the “download it” tab. You will see the download process in the my videos page. Once the download is complete, you can go to the PC that you downloaded the file to and open up your media manager application and click on “watch” from the library. If you get a message that you no longer have any license copies left simply go to www.cinemanow.com and re-purchase the title. This new purchase will give you another set of licenses for that file. For more information regarding compatible portable devices please refer to answer #146
Q:Can I watch my movies on my portable device?
Each ""buy"" title comes with one synch license. Once you complete your purchase, you can go to ""my videos"" and select ""portable"" from the drop down list under the ""watch it on"" tab and you will be able to download a file optimized for portable viewing. To review the list of portable devices compatible with these files, visit http://www.cinemanow.com/Devices.aspx
Q:Can I Watch Videos on my Xbox?
Yes. If your XBox is connected to the Internet and available on your home wireless network the CinemaNow Media Manager should automatically detect your XBox as a device. Once you have completed the set up, you will be able to view any ""Buy"" or ""Rent"" title available in your Media Manager on your television using your XBox as an extender. For more information on the set-up process click here. If this link is not working for you, you can paste the following directly into your browser: http://www.cinemanow.com/pc-to-tv_on_xbox1.aspx.
Q:Are digital products from wbshop.com Available Outside of the United States?
Unfortunately our digital products are only available to shoppers with billing addresses in the Continental United States at this time.
Q:Why do I get a message that my machine is not HD ready?
If you have selected to purchase one of our HD videos your machine will be check to confirm that it is capable of playing videos in this higher resolution format. As a part of this validation check it will confirm that your specific hardware configuration meets the following minimum requirements for playing these videos:
If your machine does meet these requirements and you are still getting this message you may need to close and restart your browser. This could be required as your browser may have installed updates to prepare itself for playing video in HD format.
Q:The player software has encountered a technical playback error. Please check with the manufacturer of your device for new drivers or contact Customer Support.
When trying to play a CinemaNow video, the following message appears:
The player software has encountered a technical playback error. Please check with the manufacturer of your device for new drivers or contact Customer Support.
or
The system cannot currently detect the additional display correctly due to a configuration change.
Resolution
There are some different reasons why you could be getting this error when trying to play HD content you have rented or purchased.
1.Some specific models of Toshiba laptops may need a graphics driver update. A graphics driver from Toshiba is available here.
2. You may need to update a system driver from Intel. The file is available from Intel at this location.
Last Update : 5/13/2011
Q:My system reports that I am not ready for HD but I just bought it and I know it is.
If you're using Internet Explorer 9 try using the "Compatibility Mode" button in your browser. You can also try using Firefox. Additionally you may want to make sure you have the latest version of the Intel MEI driver which can be downloaded here.
Q:What Can I Do if My Media Player Says I "Cannot Play, Sync or Burn" a File?
If you get a message in your windows media player saying: C00D11DA or ""Windows Media Player cannot play, synchronize, or burn a protected file because an error occurred while verifying the license"" here is what you can do: Please note that the instructions below are a possible fix for your problem. Please follow the instructions below EXACTLY as noted. Execute this operation at your own risk as changes to these files are typically irreversible, and could harm other DRM Protected content from different websites. If you download other DRM protected content from other websites, please ""Back Up Your Licenses"" first. If not, skip to ""Delete Your DRM Folder."" BACK UP YOUR LICENSES: 1. Go to your WMP 2. Right click on BURN 3. Go to Tools 4. Go to Manage Licenses 5. Select to ""Change"" the path 6. Select to store Licenses in folder ""Old Licenses"" (If this folder does not exist, create a new folder) 7. Choose to Back Up Now DELETE YOUR DRM FOLDER: Right Click on the Start Button Select Explore Select Tools Select Folder Options From the ""Folder Options"" window, select the ""View"" tab From the ""Advance Settings"" list box- Click the ""Show hidden files and folders"" radio button (second radio button) AND Uncheck the ""Hide protected operating system files (Recommended)"" Press YES when you get the Microsoft Warning Window Prompt Back in Folder Options, click Apply, then Okay Then go to Start Button Select My Computer Enter in the URL in the address bar: C:\Documents and Settings\All Users\DRM Once you locate your DRM folder, erase the entire folder. HOW TO DELETE DOWNLOAD MANAGER & ACTIVE X CONTROLS (If you cannot find the download manager on your computer, its okay, just skip to the bottom.) 1. Right Click on your Start Button, select EXPLORE 2. Go to the ""C"" Directory 3. Open up the WINDOWS folder 4. Select Downloaded Program Files 5. To the right you should see dlControl.Usercontrol1 (possibly marked as dlControl but with a different file extension) 6. Right click on this and choose to REMOVE 7. Do the same for the Active X Controls: ""(9F1C11AA-197B-4942-BA54-47A89BB47F)"" & ""WMP10ctrl"". Like above, these file extensions can vary, erase the Active X Control that looks similar to the above. 8. Close your browser. 9. Open up a new IE browser, go to www.cinemanow.com, log in. If you have purchased a pay-per-view title, please contact Customer Service in order to attain a new license, as you have just erased your current license bank. If you have a subscription, please choose a DOWNLOAD. It is important that you choose a DOWNLOAD and not a stream format. Once the download window pops-up, accept our Download Manager. If you get a prompt to download Active X, accept this download as well. Your movie should begin to download. Once you get the Watch Now button, check to see if your movie download was successful. Once you verify that the download plays, you're free to try one of our streams. If you run into any issues along the way, please let me know. Thank you for your patience.
Q:Why Are Titles Missing from My Videos?
If Downloads are missing from My Media Manager there are a couple possibilities: Have you scrolled down through the entire My Videos page? There are two sections to this page, so check to see if your title is listed under the bottom section labeled ""My Downloaded Videos."" Have you waited longer than 30 days to download your purchased video? If so the video has likely been removed from your list. You will have to re-purchase this title to have access. If this is the case please contact customer support to let them know the problem. Were you trying to watch a Pay-Per-Minute streaming video? If so, these videos will not appear in My Media Manager, but rather will utalize the AllAdultChannel Streaming Video Player for playback. Most streams on the AllAdultChannel are also available for Download to Own (Buy Videos). If you see the video listed but see that the Download or Watch button is ""greyed out"" this means you are attempting to access your video from a secondary computer. While you will see a list of all of your purcahsed videos, you may only download a video from CinemaNow one time. Please return to the original computer to which you downloaded your video in order to play it back successfully.
Q:Why do I get a License Error?
There are some different reasons why you could be getting a license error when trying to play content you have rented or purchased. The license for your video has expired. You are attempting to watch a video after its Viewing Period has already expired. Rent Videos have a 24 hour viewing period, and this information is displayed in My Media Manager Page as well as your Media Manager Desktop Application. For most rentals you will be able to renew your license directly from your Media Manager Desktop Application. You will only have to re-purchase the title in order to renew your license, but you will not have to re-download. Since licenses are based on the amount of time you are allowed to view a piece of content, manipulating your computer's clock can cause your license to automatically fail. Please re-set your clock to the time zone of your actual location before you attempt to watch another video. Your connection speed is too slow for the size of the file which you are trying to download. If your connection times out while we are attempting to deliver the license to your computer, your license will not be properly delivered and you will not be able to watch your film. Please contact customer support in this case so that we can refund you or offer you a coupon so that you can re-purchase the film and attempt to acquire another license. If you are attempting to download/purchase over a wireless connection it is more likely that there will be an interruption which will either corrupt the film's file, or inhibit our ability to deliver your license. For transactions and downloads we recommend that you use a hard connection. Watching an already downloaded file or streaming over a wireless connection should be no problem! Your computer does not meet our minimum system requirements.
Q:What Can I Do If I Get an Error Saying My License Has Expired?
If your license has expired on a rental you must pay for the video again in order to get a new license to watch the title. Remember that the license for your title begins ""counting down"" when you first click the ""Watch Now"" button from the My Media Manager Page or in your Media Manager Desktop Application, or when you click the ""Play"" button directly in the Windows Media Player. How this works: You Rent a film, download the film to your media manager desktop application and click ""watch now"" after the download completes. If the title has a 24 hour viewing period, you have only 24 hours from the time you click ""watch now"" the first time to completely view the film. If you try to click ""watch"" or ""play"" more than 24 hours after you have started watching the film you WILL receive a license error. You must renew your license to the film in order to obtain a new, valid license. Remember, you can keep an ""unwatched"" rental title on your hard drive for as long as the title is available on our site. The license clock will NOT begin until you click ""watch now"" or ""play"" for the first time. Titles listed as ""Buy"" have an unlimited license period meaning that your license should not expire. If you do experience problems viewing a title which you have purchased instead of rented please contact our support team and we will help troubleshoot the issue for you.
Q:Why Can't I Fast Forward in the Media Manager Desktop Application?
The Media Manager Desktop Application when viewing in everything except for Full Screen mode allows you to use the buttons near the Play button to skip ahead or back at intervals of 20 seconds. Or you can drag the slider bar ahead to skip to a different place in the video much faster. If you would like traditional fast-forwarding capabilities simply enlarge the video to full screen mode. In full screen mode you will have access to all normal Windows Media Player controls including fast-forward. Just remember, your video must be fully downloaded before you can fast forward/rewind or skip ahead.
Q:How Can I Sync My Video to a Portable Device Using Windows Media Player 10?
CinemaNow is currently compatible with the Archos™ 404 series (and higher i.e. 504, 604 etc...) players. We are working on compatibility with other players and this will be updated periodically. If you would like automatic updates, subscribe to this FAQ item by clicking the ""Notify Me"" button at the bottom of this FAQ Item. Any video under the Buy tab on which has a ""Plays on 3 Devices"" icon on the main details page will be able to be synced to your Archos Player. Please make your purchase via your PC and then download the video to your computer using the Media Manager Desktop Application. If you have an Archos Player and Windows Media Player 10 player please follow the instructions below to sync a video file to your player. If you have Windows Media Player 11 please review the FAQ item for Syncing with Media Player 11. Please note, Archos recommends that you upgrade to Windows Media Player 11 for the optimal syncing experience. Launch Windows Media Player 10 on your PC if it is not already opened. Make sure you are in Full Mode. To go from Skin Mode to Full Mode right click the player and choose full mode. Click the Sync Tab If the video(s) you would like to sync does not already appear there, click the Edit Playlist on the upper left of the Windows Media Player. Choose ""Video"" from the drop down of available files. Select the video(s) you would like to sync from the list of files by clicking each title once. This will add it to the sync list you see at the right. When you are done building your list click OK. Now that you have your Sync list, connect your portable player to your PC with the cable provided with your player, or a standard USB cable. Choose ‘Windows Media Player’ when prompted by Archos as your connection method of choice. You may also choose to make this PC the default PC for this player. Press the “power” button on your portable player if it is not already on. Once your device is connected you will see any files you already have appear on the right hand side of the Media Player Sync Tab Interface. If you would like to make room you can delete files from your Archos player by using the controls in Windows Media Player 10. When you are ready, on the left of the Windows Media Player Sync Tab, click the Start Sync button. Follow sync progress with the status bar. Upon completing sync, unplug your portable player. The video should now be listed within ‘Videos’ on your portable player. Touch the title on your portable player to begin viewing For additional portable player-related questions please visit Archos™ Customer Support.
Q:Can I Activate Closed Captioning on My Videos?
We do not currently offer closed captioning option for our videos. We are aware that the FCC regulates broadcast and satellite television to mandate that stations provide closed captioned versions of programming. We are also aware that most physically distributed formats (DVD, VHS, etc) provide this option as a courtesy to consumers. Our is transmitted via IP (internet protocol) and as such is not regulated by the FCC. That is not to say that we do not want to provide the most options possible for our customers, but at this time we the technology available which would embed this information into our files is lacking many key features. Our content offering and its capabilities will certainly grow with the development of this distribution method, but as of now we are not able to offer closed captioning on our content.
Q:Why am I getting prompted to install the Media Manager when I have already installed it?
If you have already installed the Media Manager and are being prompted with the installation page every time you click on ""my videos"" or try to download a movie in your queue, then this is because the installation was not successful. The reason is most likely to do with your Active Xsettings. If you are working with windows XP, please try the following: Open an Internet Explorer Browser Go to Tools Then Options Then Security Tab Select Internet Zone Then Click the Custom Level Button From here make sure that all options having to do with active X are set to Enable or Prompt. If you are working with Windows Vista, please try the following: Open an Internet Explorer Browser Go to Tools Then Internet Options Then Security Tab Select Internet Then Click the Custom Level Button From here make sure that all options having to do with active X are set to Enable or Prompt. Once you've done this, click on Download Now from the My Videos section of our website and see if you get a prompt to download the Active X controls (this can appear as a banner on top of your Browser window). Accept the Active X Controls from the Media Manager and then push Download Now again from within the My Videos portion of the site. If you need further assistance, please submit a ticket to our customer support staff and they would be glad to assist you.
