Digital Downloads

Downloading and watching Digital Download videos is easy! Once purchased, visit My Downloads, click the DOWNLOAD button and follow the on-screen instructions to install the necessary software for playback. Your movie will start streaming and will be viewable shortly after installation.

For further information, check the Frequently Asked Questions below, or contact us.

Getting Started

Q: What are the Minimum System Requirements?

Windows Media Video

  • High speed internet connection (1.5 Mbps+)
  • Windows XP, Vista or Windows 7
  • Windows Media Player version 10+
  • 1.6 GB+ free hard disk space


  • High speed internet connection (1.5 Mbps+)
  • Windows XP, Vista, Windows 7, or Mac OS X 10.4.0+
  • 1.6 GB+ free hard disk space
  • DivX Player (free download for Windows & Mac OS X)

Q: How do I download a video?

After purchasing videos, go to My Downloads. You will be prompted to install RoxioNow Player if this is your first time downloading a digital download item. Once installed, select which PC you would like to download to under the "Watch It On" section.

Q: Where can I find titles I have purchased?

Titles you have purchased can be found in My Videos or in RoxioNow Player. In RoxioNow Player, once you have fully downloaded a video, you will see a "Redownload" button under the "Download It" section.

If you deleted the file or want to download it to a different PC, select which PC under the "Watch It On" tab and click on the "Redownload" button.


Windows Media Video (RoxioNow Player)

Q: What is RoxioNow Player?

This free new software will improve our service and your experience on the website. Benefits include:

  • Faster, more reliable downloads
  • Progressive downloads lets you watch your video in as little as 30 seconds
  • Control your download priority with "Drag and Drop" queuing
  • Integrated RoxioNow "Burn to DVD" Software
  • Auto Notification lets you know when your video has downloaded
  • Easily manage and playback videos with just a few clicks

Q: How do I install RoxioNow Player?

Once a purchase has been made for a Digital Download product, visit the My Downloads page and click the "Download Now" button. You will be prompted to install the necessary software for playback, so simply follow the on-screen instructions. Following installation, RoxioNow Player should launch immediately when you click the "Download Now" button from the My Downloads page, or you can choose the program from your Start menu.

Q: What can I do if my media player says that I cannot play, sync or burn a file?

Due to several possibilities for this error, please contact customer support for personalized assistance.

Q: Why am I getting prompted to install the RoxioNow Player when I have already installed it?

If you have already installed the RoxioNow Player and are being prompted with the installation page every time you click on My Downloads, this is because the installation was not successful. Check your Active X settings to verify that they are correct:

  1. Open Internet Explorer
  2. Go to Tools > Options, then click the Security tab
  3. Select Internet Zone, then click Custom Level Button
  4. Verify that all Active X options are set to Enable or Prompt

Now click on "Download Now" from the My Downloads and see if you get a prompt to download the Active X controls (this can appear as a banner on top of your browser window). If it does, accept the Active X prompt and click "Download Now" again.



Q: How do I download a DivX movie for the first time?

  1. Download and install the DivX Player
  2. Go to the My Downloads section on
  3. Find your video and click Download Now, which will prompt you to download a file
  4. Open the downloaded file, which will load DivX Player
  5. Click the Create Account button
  6. DivX will send you an e-mail with a confirmation link. Log into your email account and verify your account
  7. The video will begin playing automatically, dependent on your internet connection speed



General Information / Troubleshooting

Q: Why Do I Need a License to Watch a Video?

We use licenses to protect our content, which allows us to offer legal digital downloads. Our content is protected by Microsoft's DRM Solution (Digital Rights Management). Most of this is done "behind the scenes" so necessary license files are acquired automatically with purchase.

Q: Are digital products from Available Outside of the United States?

Unfortunately our digital products are only available to shoppers with billing addresses in the Continental United States at this time.

Q: Why are titles missing from My Videos?

Have you waited longer than 30 days to download your purchased video? If so the video has likely been removed from your list, and you will have to re-purchase this title.

If you haven't downloaded your vide in 30 days, or if this is not the issue, please contact customer support for assistance.

Q: Can I play my videos on multiple PCs?

Yes – in most cases, allows video playback on more than one computer or compatible devices. With our remote queuing feature, you can buy a title on one PC and then download it to any other computer you have set up with the RoxioNow Player.

To Play a Purchased (Buy Videos Tab) Title on an Additional PC:

  1. Download the RoxioNow Player software to all of your PCs
  2. Launch RoxioNow Player
  3. Choose the PC you would like to download your video to from the drop down box in the "Watch It On" tab
  4. Click "Download" from the "Download It" tab
  5. Once the download is complete, go to the PC that you downloaded the file to and launch RoxioNow Player and click "Watch" from the library

If you get a message that you no longer have any license copies left, please contact customer support for assistance.

Q: Why do I get a license error?

There are some different reasons why you could be getting a license error when trying to play content you have purchased:

  • The license for the video has expired
  • Viewing Period has expired
  • Licenses are based on the amount of time you are allowed to view a piece of content, and manipulating your computer's clock can cause the license to fail. Verify your computer's clock to your time zone before any attempt to watch another video
  • If your Internet connection is unreliable or times out while we are attempting to deliver the license to your computer, the delivery may fail. Please contact customer support so that we can issue a refund or offer a coupon so that you can re-purchase the video to acquire another license
  • Your computer does not meet our minimum system requirements

Q: Which content on WB Shop has Closed Captions?

In accordance with FCC implementation timelines, WB Shop is actively working to expand closed captioning of its online video programming.  More information about the FCC’s online closed captioning requirements and timelines, including archival content, can be found here.  WB Shop continues to work with its technology and distribution partners to enable this support as soon as possible.

Q: I have questions about closed captions.  How do I get help?
For specific inquiries regarding closed captioning on programming delivered via WB Shop, you may contact customer support by clicking here or you may contact:

Lena Wasikowski
Director, Customer Support Strategy and Operations
Office: 818-977-5897
Fax: 818-977-2445
3300 W. Olive Ave  MS 4054
Burbank, CA   91505

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