Do you have a question regarding DVD On-Demand? To find a quick answer to your question, read through our FAQs below.

Q: What makes an on-demand DVD different than a Commercial DVD?

A: DVDs produced on-demand are similar to, but not quite same as, DVDs you'd buy at the local video store. DVD movies you buy at the local video outlet are manufactured from a mold via a stamping process whereas on-demand DVDs are "burned". Each carries information read by the DVD player, but the physical properties of the two are different.

Most DVD players are compatible with both commercial DVD-Video and one or more of the "recordable DVD formats. Our on-demand DVDs are manufactured using the most widely accepted format, DVD-R.

The owner's manual of the DVD player usually lists which DVD recording formats it can play. Almost all DVD players can play DVD-R (except for some older models made before 2000).

Q: What do I do if my DVD doesn't play?

A: We will exchange Warner Archive Collection discs purchased from WBshop.com that do not play due to manufacturing defect. Discs that were damaged from misuse, accident, or wear and tear are excluded from this policy. Regardless of when you purchased your Warner Archive Collection disc from the WBshop.com, if you discover that one of your discs does not play or suffers from some other manufacturing defect, please contact customer service at: 1-866-373-4389.

Q: I'm trying to make a few extra copies of my DVD, for "safe keeping" and for a surprise present to my mom. When I copied the disc it was un-playable. Why is that? And what can I do about it?

A: This DVD on-demand disc was recorded using CSS encryption. CSS is designed to prevent unauthorized reproduction of the DVD. We're delighted that you'd like to surprise your mother with the gift of a Warner Bros classic movie. May we suggest she'd like an officially produced and packaged DVD even more? As such we welcome your visit back to the Warner.com classic store at any time.

Q: My DVD behaves differently on my Blue-ray player vs. my other DVD players.

A: This is normal. While Blue Ray machines are mostly compatible with regular DVD's, some variation in the way the player interprets the DVD software instructions may occur. As a general rule, the movie will still play. Certain menu functions may behave a bit differently, however.

Q: My DVD won't play on my computer.

A: As noted on the DVD case wrap, DVDs encrypted with CSS may not play on all computers or DVD player/recorders. This is normal. To address this, we recommend viewing the DVD on a DVD player that does not have recording capability.

Q: Will X-Rays hurt my DVD-R made on-demand?

A: X-ray machines such as those used for airport security have no effect on store-bought DVDs or on DVDs made on-demand. Nor will the X-ray glasses sold in Madd Magazine in the 60's and 70's allow you to see through clothing on any of our movies you purchase (we're sorry to burst that bubble if you were still holding out hope).

Q: Should I care for my DVD-R made on-demand any differently than a DVD purchased at retail?

A: Each DVD is made specifically for the recipient at the time of purchase. So we hope you enjoy and care for it as you would….say… a new puppy. Seriously though, DVD-R's made on demand similar care and maintenance requirements as store purchased DVD's.

Avoid popcorn greasy finger prints on shiny part of the disc. Handle it from the edges and/or the center hub. Don't bend the disc when taking it out of the case, and be careful not to scratch the disc when placing it in the case or in the player tray. Keep the DVD in its protective case when not in use. And, avoid high heat sources or direct sunlight. Cared for properly, your DVD will provide many years of enjoyment.

Q: I am living outside the United States and have ordered an MOD DVD-R. Will it play in my international PAL - DVD player?

A: Yes. The Warner Archive DVDs are produced in NTSC format, Region 0 coding. This allows them to be "world compatible" from a region coding standpoint. And, almost all DVD players sold in PAL countries play both PAL and NTSC discs.

Q: What is the durability of a DVD-R vs. a stamped or replicated DVD? I've heard that recordable DVDs are less durable than stamped DVDs. Is that true?

A: Recorded DVD-Rs and stamped (or replicated) DVDs are actually very similar. The difference is really just how the data is recorded on the media. DVD-Rs burn data patterns on an ink layer of the DVD. With stamped DVDs data patterns are molded within a texture layer of the DVD. While DVDs have only been prevalent for the past 10-12 years, independent laboratories have used stress testing to evaluate both types for playability over time, resistance to effects of aging, etc. These test show that DVD-Rs can be expected to last many years, just as stamped DVDs.

As a "real-world" testament to this – consider the CD-R. These have been in wide spread use for 15-20 years with no evidence of any systemic deterioration over that time. DVD-Rs use similar ink pattern technology to CD-R.

Note, though, as with any product, the key to longevity is proper care and maintenance. The surface of the DVD should be protected from scratches, finger prints, high heat sources and direct sunlight as noted earlier. The ink layer of a DVD-R is more sensitive to prolonged exposure to direct sunlight, so no leaving the DVD upside down on the dash board of your car.

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